Best practices

At the bus stop:

  • While waiting for the bus, we encourage you to read all practical information: route number and map, timetable, travel passes, etc.
  • The bus may be late, depending on traffic conditions, however it will never be early; the precision of our arrivals cannot be accurate to the second, so it is advisable to arrive at the bus stop one to two minutes before the time published in the guide.
  • When your bus arrives, you can easily identify it by means of the route number and destination indicated at the front of the vehicle - remember to make a gesture to the driver. At optional stops, they will understand that you are not waiting for another bus, and they will stop. Remember to have your travel pass, ticket or change ready...

Getting onto the bus:

  • You can get onto the bus using the vehicle's front door:
  • Among other things, a travel pass constitutes insurance cover. You are required to have one for all of your trips. If you have a valid travel pass (travel pass or ticket), validate it as soon as you get onto the bus by swiping it in front of the terminal located at the front of the bus.
  • If you do not have a travel pass or if you have forgotten it, you will need to buy a ticket from the driver. Importantly, to ensure your valid travel, don't forget to have it stamped after you buy it.
  • Keep your travel pass on you for the duration of your trip.
  • If you have forgotten your travel pass, you need to buy a ticket from the driver.

On the bus:

  • First make use of the available spaces and spread yourself out inside the vehicle.
  • If you are travelling in a standing position, you are advised to hold onto the bars and straps.

Getting off the bus:

  • Indicate your intention to get off the bus to the driver by pressing on the "request stop" button located on the columns.
  • You get off the bus using the doors at the back of the vehicle.

Comfort and safety:

  • Children younger than 7 years old must be accompanied.
  • For health and safety reasons, animals are not permitted on board, except for small animals transported in a closed basket, and guide dogs.
  • You are not allowed to transport bicycles. Unicycles are accepted, if stored in its bag.
  • Those with roller skates or roller blades are not allowed in the area surrounding the bus.
  • Prams and pushchairs are allowed, but in peak traffic times they must be folded up.
  • MP3 players must be used with consideration for other commuters.
  • Low-floor Cap'bus vehicles are all equipped with a boarding ramp and a specific place designated for persons with reduced mobility.
  • Drivers and inspectors may check travel passes and ensure rules relating to health and safety on board the bus are adhered to; they may deny access to violators.
  • Travel passes may sporadically be checked in the vehicles.
  • You need to be able to present your travel pass and, if need be, prove your identity at the request of inspectors.
  • Any passenger in contravention is liable to pay a fine.

Lost property

  • Any item found in the vehicles is to be handed over to the driver. It will be kept at the Cap'bus office for 15 days.
  • A complaints file remains available to you at the local office.